Content of a Formal Letter
In modern society there is a trend to use a shorthand writing style, for instance replacing the word "you" with "u" or replacing the word "weekend" with "wkend", there are many other examples. This casual approach and informal writing style can easily be transferred, sometimes subconsciously, when a more formal style is required.
Introductory Paragraph
The introductory paragraph should be concise and should clearly state the purpose of the formal letter whether it is to lodge a complaint, make an enquiry or to request something.
Main Body
The main body of the formal letter should clearly state the points that you want to make in your letter. As a general rule it is a good idea to keep this as to the point as possible to ensure that the recipient remains engaged. Longer letters may be more appropriate when making a complaint as you may require to add more detail in order to convey the importance of what you are putting across.
Concluding Paragraph
The concluding paragraph of a formal letter should outline what action you would like the recipient to take: to make a refund, to send you information etc.
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